Immersive Experience Event Manager

Key Responsibilities

• Staffing & Event Operations Management
• Lead onsite staffing operations for activations, event support areas, and operational teams.
• Directly manage supervisors, coordinators, runners, and frontline event staff.
• Ensure staffing assignments, breaks, coverage, and operational needs are managed efficiently throughout the event lifecycle.
• Maintain high standards of professionalism, accountability, and guest interaction.
• Support staffing preparation efforts including recruitment support, onboarding coordination, staff scheduling, and workforce readiness in partnership with the Assistant Producer.
• Aid in staff trainings and ensure frontline teams are prepared for operational execution, guest engagement expectations, and brand standards.
• Activation Oversight
• Oversee execution of sponsor activations and branded experiences onsite.
• Ensure activation teams are operationally prepared, guest-ready, and executing according to brand standards.
• Troubleshoot activation issues including staffing gaps, supply needs, guest flow, and operational adjustments.
• Monitor activation performance and support real-time operational pivots as needed throughout event execution.
• Team Leadership
• Provide real-time leadership, communication, and operational support to supervisors and coordinators.
• Support frontline problem solving and escalation management.
• Aid in staff check-in, deployment, repositioning, and shift transitions as needed.
• Foster a collaborative, solutions-oriented environment across onsite staffing teams.
• Operational Coordination
• Partner closely with the Assistant Producer, Guest Experience Manager, and venue teams to maintain smooth event operations.
• Communicate operational updates, staffing issues, and onsite needs to leadership teams in real time.
• Support load-in, event-day operations, and strike execution.
• Aid in maintaining operational readiness across staffing, activation, and guest-facing areas throughout all phases of the event.

Qualifications

• 2–4+ years of live event, experiential, festival, or venue operations experience.
• Prior experience managing event staff and frontline operational teams.
• Strong leadership, communication, and multitasking skills.
• Ability to work effectively in high-pressure, fast-paced environments.
• Strong organizational and problem-solving abilities.
• Flexible schedule availability including nights, weekends, and holidays.

Work Environment & Schedule

• Full-time Seasonal role with schedule flexibility based on business needs.
• Work on-site required during event dates, preview and post-production. Office or remote work available during pre-production prior to November.
• Evening, weekend, and extended on-site commitments are expected during installation, rehearsals, event operations and dismantle.
• Work will occur remotely or venue location, and outdoor site environments, including active construction or production settings.

Compensation & Benefits

• Starting Rate of Pay $28.00-32.00 per hour, depending on prior experience.