EEM: Events and Experience Manager

Outcomes (OKR's)

• Develop Comprehensive Knowledge of the Jucebox Brand, Partner Growth Program, and Event Portfolio
• Transition Operational Ownership of the Grove from the prior owner
• Build the Event Hospitality Playbook (the Dreamweaver System)
• Maintain Tier Distinction Across the Partner Growth Program Event Portfolio
• Own Event Communications Across All Channels
• Partner with the Finance Manager on Event Budget, Expense Tracking, and Post-Event P&L
• Develop Ongoing Top-Producer Hospitality Touchpoints (Year-Round) and Emerging Event Revenue Strategy

Competencies

• Best-in-Class Personal Presence – You have the kind of presence that elevates a room the moment you walk into it. Energy, poise, warmth, infectious magnetism. Attendees walk away saying "I love them," "they're so great," "they're wonderful," because that's what your presence makes them feel. Hospitality is a personality-led craft and your personality IS the product.
• Hospitality-Led Operator – You think in moments, not just logistics. You can build the SOP, the run-of-show, and the post-event report on time, AND you can curate the moments between the moments: the personal touch, the speed of service, the unscalable, the unreasonable hospitality. The operations exist to free the hospitality, not the other way around.
• Hungry Learner of the Craft – You already follow chefs, hoteliers, restaurateurs, and event producers as a hobby. You have a list of dream hotels and favorite restaurants and you can articulate why. When handed a book on the craft, you make time, take notes, and come back with implementation ideas.
• Thrives in Chaos – Even when the systems are dialed in, residual chaos is part of the work. The right person craves it, not just tolerates it. They are at their best when they are navigating it.
• Luxury Awareness with Cost Discipline – The mindset is luxury or high-end experience; the execution is cost-effective. Not luxury at any cost, but quality moments delivered through disciplined budget stewardship.
• Strong Communicator Across Channels – You write and calibrate voice for email, SMS, social, internal Slack, and in-person experience signage. You also handle live response: when an attendee texts back during an event, you are the responsive concierge on the other end.
• Efficiency Driver - Often referred to by others as a “Problem solver”, “Fixer” and someone who “Likes Efficiency.” Optimization is Life - Well organized and detail oriented, often having a “certain way” they think many things should be done. Attention to detail - Does not let important details slip through the cracks or derail a project. High standards - Expects personal performance and team performance to be nothing short of the best. Follow-through on commitments - Lives up to verbal and written agreements with an understanding of the high level of responsibility the position holds to our team and clients, and the time and effort necessary to follow through on these commitments.

Requirements

• 3 to 5 years in hospitality, event management, or client experience. Boutique hotels, restaurant private events, luxury brand events, or premium club experience all map well.
• Local Nashville. This is an in-office, presence-led, in-person role.
• Travel appetite. The role starts local and scales to domestic and eventually international event scouting and production.
• Strong desire to travel for hospitality is part of the hire criteria.
• Tool fluency. Google Workspace, Slack, project management software, and the willingness to learn role-specific tools fast.
• Books and content as a habit, not as homework. The right candidate already reads in the craft.

Benefits

• Health benefits
• PTO starting at 2 weeks
• paid baby leave 2 weeks
• paid holidays

Schedule

Full-time, 40 hrs/week

Location

In-office, Nashville, TN