IMH Supervisor Rehab

Essential Functions

• Mainters professional regulatory climate with recommendations for process improvement to address change
• Responsible for recruitment and selection along with subsequent orientation, training, performance management, and ongoing development needs of staff
• Implements corrective action when necessary
• Participates in operating budget process
• Manages PTO for department
• Oversees timecard approval
• Maintains and monitors patient cancellation report with action plans to reduce cancellations
• Establishes target goals and provides monthly updates with results on the outpatient shared drive
• Maintains equity among clinical staff and between clinical and support staff
• Supports the emotional and physical needs of patients and staff
• Enforces policies of Ingalls Health System
• Uses quarterly rounding with all staff using the department workday assessment worksheet or like measuring tool that includes a summary of results and action plan based on feedback
• Plans, implements, coordinates, and reviews PI with program adjustments to address opportunities/deficiencies
• Provides discipline specific patient care as needed
• Marks PRC monthly and shares with department staff including action plan implementation to improve scores
• Plans, implements, coordinates, and reviews PI with program adjustments to address opportunities/deficiencies
• Collaborates with Director/Manager on program and site/system initiatives
• Addresses internal and external customer satisfaction issues; collaborates with department and site leadership to address improvements
• Coordinates and leads monthly department meetings
• Collaborates with inter-hospital departments (EVS, plant operations, etc) for physical plant management
• Responds to emails within 24 hour period
• Manages the overall patient experience to a positive outcome
• Responds to patient and physician concerns in a timely manner
• Participates in system level committees and projects as a therapy representative
• Implements IMC initiatives in respective area
• Implements protocols to address changes to meet regulatory requirements
• Develops and enhances physician and internal/external referral relationships
• Maintains quality and promotes department growth

  Required Qualifications

  • Clinical degree in therapy related field
  • IL state licensure to practice in designated field
  • Additional experience as per staff position requirements
  • Minimum 5 years of clinical experience required
  • Minimum 3 years supervisory/management experience required
  • Superior communication and customer service skills
  • Knowledge of budget preparation and maintenance preferred
  • Experience with electronic medical record documentation
  • Working knowledge of Microsoft Office (Outlook/Excel/Word)