IMD Federal IT Support Lead

This position is 100% on-site in Richland, WA and supports the DOE, reporting to the Program Manager.

Responsibilities

• Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities.
• Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff.
• Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting, and asset management for desktop computers, mobile devices, teleconferencing equipment, and peripherals.
• Manage inventory of all technical assets, coordinate with external vendors for procurement and support, and plan/execute equipment refresh cycles to ensure operational readiness.
• Manage IT support projects independently, including planning, execution, oversight, and closeout services.
• Act as a primary liaison with Government and prime contractor personnel, communicating project status, managing expectations, and allocating resources to meet strategic objectives.
• Demonstrate mastery of advanced IT principles, concepts, and practices related to enterprise hardware and software.
• Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents.
• Provide technical leadership and resource allocation, assign tasks based on priority and capabilities, and manage operational needs.
• Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence.
• Engage stakeholders and communicate effectively to manage expectations and project status.
• Develop project plans, deadlines, and priorities in consultation with leadership.
• Independently plan and carry out assignments, provide technical direction, resolve complex technical problems, and coordinate the work of others.
• Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems, and manage IT projects.
• Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues.
• Report to leadership, act as a primary liaison with Government and prime contractor personnel, and manage IT projects and resources to meet strategic objectives.
• Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel.

Requirements

Due to the nature of government contract requirements, U.S. citizenship is required.

• Education and Experience Path:
  • BS/BA or advanced degree in Computer Science, Information Technology, Information Systems, or a closely related technical field.
  • At least 5 years of experience in Information Technology, including a minimum of 3 years providing technical support in DOE or other government agency environments.
  • Documented work experience on their resume that clearly supports all minimum qualifications and demonstrates the capability to successfully perform the tasks outlined.
• Work Experience Path:
  • At least 10 years of experience in Information Technology, including a minimum of 3 years providing technical support in DOE or other government agency environments.
  • Documented work experience on their resume that clearly supports all minimum qualifications and demonstrates the capability to successfully perform the tasks outlined in the SOW.

Skills

• Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts).
• Windows-based infrastructure experience and background.
• Strong PowerShell scripting background.
• Endpoint and Mobile Device Management (MDM) knowledge of managing, securing, and provisioning enterprise endpoints and mobile devices.
• Active Directory user management and security aspects.
• General server management (Backup, Patching, Security).
• Excellent communication and knowledge transfer skills.
• Ability to independently perform multiple tasks with dynamic priorities.

Pay

$65 - $80 per hour