Imaging Support Specialist - VCVH (Per Diem, Variable)

About the role

The Imaging Support Specialist at NorthBay Health obtains billing documentation and authorizations for patient imaging exams, interviews patients or representatives for demographic and insurance information, verifies eligibility and benefits, schedules exams across modalities, organizes paper flow, inputs demographics into the facility information system, answers the multi‑line switchboard, updates schedules and patient records, processes court‑ordered subpoenas and medical records requests, handles incoming exam reports for mailing/faxing, collects co‑pays and payments, maintains HIPAA knowledge and compliance, processes patient PHI requests (viewing, amendment, accounting of disclosures, special protections, confidential communication, complaints), provides excellent customer service, and, for the inpatient role, performs patient transports.

Responsibilities

• Obtain billing documentation and authorizations for all patient imaging exams done in the clinic.
• Interview the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed.
• Verify and document eligibility and benefits for patient’s specific payor.
• Schedule exams for multiple diagnostic modalities.
• Organize and distribute paper flow among facility staff.
• Input all patient demographics into facility information system.
• Answer multi‑line switchboard and route calls accordingly.
• Input updates and/or changes to daily/weekly schedule and patient record.
• Prepare and process all court ordered subpoenas and medical records requests.
• Process incoming exam reports and prepare items for mailing/faxing.
• Collect patient co‑pays and/or account payments.
• Maintain knowledge of HIPAA laws/forms and ensure front desk is compliant at all times.
• Process all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.
• Exhibit excellent customer service to patients, families and other staff.
• For the inpatient role, perform patient transports.

Qualifications

• Education: High school graduate or equivalent preferred.
• Licensure: Current AHA or equivalent healthcare provider BLS Certification required.
• Experience: General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.

Skills

• Exquisite customer service skills.
• Comprehensive knowledge of payer and managed care requirements.
• Advanced medical terminology.
• Minimum of 35‑wpm typing.
• Computer data entry and math skills.

Pay

$30.18 to $36.70 per hour based on years of experience doing the duties of the role. Posted rate includes 10% differential rate.