Imaging Specialist

Primary Responsibilities

• Ensure accurate imaging of devices per customer build sheet at scale
• Hands-on technical imaging, reimaging and deploying systems and appropriate peripherals
• Triage and repair device tech support issues; including documentation
• Properly log tickets with vendors such as Lenovo, Dell & Client for warranty repairs
• Manage relevant inventory
• Absorb and maintain confidentiality of highly sensitive information
• Assist with creating and maintaining all policies, procedures and best practices

General skills & competencies

• Strong time management skills and the ability to prioritize work
• Exquisite attention to detail and accuracy
• Customer service oriented and able to work with and resolve complex issues
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a fast-paced, team environment
• Ability to multi-task
• Capacity to work effectively under pressure
• Analytical thinking

Physical Requirements

• Ability to walk; sit, stand, use hands; reach with hands and arms; and climb or balance
• Willingness to stand for extended periods of time
• Ability to lift up to 50 pounds (PCs, laptops, workstations, and related test and provisioning equipment)