Imaging Services Reading Room Coordinator- Diagnostic Radiology - Per Diem 8 Hour Days (Non-Exempt) (Non-Union)

About the role

The Imaging Services Reading Room Coordinator is responsible for supporting the day-to-day activities of the assigned area, including answering phones, triaging calls for the Radiologists, placing outbound calls on behalf of the Radiologists, facilitating requests for changes to orders received from the Radiologist back to ordering physician or scheduling department, expediting physician to physician communication, enhancing patient safety and flow by assisting the Radiologist in managing patient information and priority, utilizing a variety of communication tools/technology systems, excellent customer service, and performing other tasks as assigned. With limited supervision, the role will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions.

Responsibilities

• Functions as a physician liaison to support the efficient and timely reporting of all reading room functions of the assigned area, focused on monitoring the diagnostic worklists and distributing urgent exams to the Radiologists for interpretation.
• Answering and triaging calls to the Radiologists; placing outbound calls on behalf of the Radiologists.
• Ensures sensitive information is delivered timely, reviewed by the appropriate modality physician, and reports delivered to the correct referring physician.
• Expedites physician to physician communication, enhances patient safety and flow by assisting the Radiologist in managing patient information and priority.
• Utilizes a variety of communication tools/technology systems to minimize delays and increase efficiency.
• Supports on-call Radiologists with system troubleshooting, problem-solving, and assists supervisor with implementation of ongoing workflow and performance improvements.
• With limited supervision, performs ancillary tasks that allow Radiologists to focus on their primary clinical functions.
• Other duties as assigned.

Requirements

• High School diploma or equivalent
• One year of customer service experience in a related field
• Displays behaviors conducive to excellent customer service
• Excellent communication skills, including the ability to speak, read, and write English proficiently
• Computer literacy

Preferred Qualifications

• Fire Life Safety Training (LA City) if required upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Pay

The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.