Imaging Scheduling Specialist TRI Imaging Amherst

Summary

The Radiology Scheduling Specialist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including; greeting patients by phone, making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments, scheduling patients, answering and routing return phone calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities

• Greeting patients by phone
• Making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments
• Scheduling patients
• Answering and routing return phone calls
• Accepting payments
• Maintaining patient accounts

Requirements

• High School diploma or GED required
• One (1) year experience working within a Radiology health care setting in which the primary responsibilities involved the completion of clerical, general office and patient accounting tasks

Knowledge, Skill and Ability

• Strong customer service and telephone skills
• General knowledge of medical insurance, health maintenance organizations and other health care related topics
• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding
• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
• Possession of organization, communication (written and verbal) and time management skills
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives
• Basic mathematical and analytical abilities

Working Conditions

• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions