Imaging Resource Specialist I

About the role

The role involves delivering excellent customer service and support to patients, clinicians, and technologists. Primary responsibilities include answering phones, scheduling and managing appointments, conducting outreach calls, and supporting radiology operations.

Responsibilities

• Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
• Determines urgency and priority of emergent add-on exams.
• Schedules appointments for patients optimizing patient appointment availability.
• Aids patients with referral processing and communication with other departments.
• Conducts outreach to patients for appropriate follow-up appointments.
• Determines urgency and priority of patient appointments and appropriately schedules exams/procedures accordingly.
• Verifies patient insurance coverage, demographic information, and ordering clinicians.
• Makes appointment reminder phone calls as needed.
• Processes patient requests for copies of images/CDs in accordance with Atrius' standard for release of patient information.
• Manages the patient flow within the department by adhering to the department check-in process.
• Maintains and monitors referral/work queue reports and provides necessary outreaches for all open active referrals.
• Closes referrals when appropriate.
• May be required to monitor scheduling requests and schedules appointment requests accordingly.
• Aids in the checkout function and appropriately books follow-up appointments per department guidelines.
• Performs image sharing functions including ensuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions, and assisting in downloading CDs to patients EMR/PACS.
• Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS.
• Tracks internal as well as external facility images that enter and leave the department per department policies.
• Aids in the communication of results to outside providers by faxing and/or routing per department protocol.
• Ensures the waiting room is maintained and orderly.
• Assists with training and orientation of new radiology support staff.
• Provides back-up coverage for other support staff as needed.
• Affords assistance in resolving minor patients' concerns and complaints as appropriate.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED
• 6+ months of customer service or healthcare experience

Qualifications

• Basic level of proficiency with computer applications

Skills

• Strong interpersonal, customer service, time management, computer and organizational skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay and Schedule

• Hourly pay for this role will range from $16 - $29 per hour based on full-time employment.
• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

• Hourly pay for this role will range from $16 - $29 per hour based on full-time employment.
• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Location

Location: 1 Lyons St. Dedham, MA

Working Conditions / Physical Demands

• Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions.
• May require lifting, bending and reaching for an average of 30 pounds.

Equal Opportunity Employer

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.