Imaging Representative

About the role

The Imaging Representative is responsible for performing routine administrative duties which include patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained.

Responsibilities

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
• Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Uses excellent communication skills to provide the highest quality service during every patient, physician, guest, employee, or other encounter.
• Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
• Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Communicates with departments throughout facility when barriers to the current schedule present.
• Provides appropriate notification of issues that may result in service delays or denials.
• Maintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.
• Performs patient check in/check out functions.
• Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Responds to patient records requests per protocol; updates EMR as needed.
• Provides other administrative assistance as directed.

Requirements

• High School diploma or equivalent education.
• One year of experience in a strong customer service environment.
• Experience in a healthcare related work environment preferred.

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong customer service, phone and scheduling skills.
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record.
• Knowledge of basic medical terminology.
• Ability to analyze and solve problems.