Imaging Field Service Manager

Essential Duties and Responsibilities

• Oversees the prompt and efficient service of machines within their assigned manufacturer/group.
• Assists, rides with and follows up on their assigned technicians.
• Prepares an evaluation on their assigned technicians on a semi-annual basis.
• Follows company policies as they apply to technicians assigned to them.
• Directs the resolution of machine problems within their geographic area using all resources available.
• Provides excellent customer service and resolves difficult customer problems in a mutually satisfactory way.
• Assists Regional Service Manager with informational meetings with their assigned technicians on a monthly basis.
• Works with the sales department to resolve machine and customer problems and encourages the sales lead program.
• Keeps their manager informed of problems and issues regarding machines, customers and employees as they arise.
• Provide technical assistance to other areas as needed.
• Provide information and assists manufacturer's representatives on machine problems.
• Prepares and completes special assignments or reports that may be assigned.
• Maintains knowledge of current products.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Makes decisions and recommendations on the use of company resources.
• Monitors cost of goods to manage and maintain company budget targets including but not limited to using aftermarket parts and supplies and parts reclamation department.
• Other related duties as assigned.

Qualifications

• A High School Diploma or Equivalent.
• Prior industry experience in similar field or job duties preferred.

Skills

• Excellent communication, team building, coaching and mentoring skills.
• Negotiates and deals effectively with highly complex, confidential and sensitive information.
• The Field Manager uses innovative and strategic thinking in applying theories, principles and concepts for a wide variety of problems.
• Proficiency in mechanical repair, electrical and electronic knowledge, signal tracing and effective troubleshooting skills.
• Proficient of networking and connectivity.
• Proficient at load system software on copiers and RIPs.
• Extensive manufacturers training on a variety of models.

Benefits

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement