Imaging Field Engineer III- Copier Technician

Position Summary

If you're hands-on, motivated, and eager to continue growing your technical skills, this could be the career opportunity you've been looking for. Loffler Companies is seeking a driven individual who wants to grow and advance professionally as a Copier Technician – Imaging Field Engineer III. This role is ideal for someone with strong communication skills, attention to detail, and an interest in troubleshooting mechanical, electrical, and software-related issues while delivering excellent customer service. We provide hands-on training and on-the-job field support, so prior copier experience is not required. In addition, we offer a company vehicle and mobile phone, career advancement opportunities, and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off (PTO), holidays, 401(k) with employer match, tuition reimbursement, and more.

Essential Duties and Responsibilities

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Show acceptable verbal and written communication skills with customers and other employees.
• Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements

• Independent Judgment/Decision-Making: Exercising good judgment on when to replace parts in a cost-effective manner. Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians. Be able to work independently with little supervision. Effectively prioritize the customer needs and concerns. Prioritize importance of emergency calls, returns, incompletes and parts calls. Allow sufficient travel time for arriving to work on time.
• Communications/Interpersonal Skills: Shows effective communication and team building skills. Beginning to develop coaching and mentoring skills. Provides non-routine, somewhat complex information. Develops effective working relationships requiring knowledge of policies and procedures.
• Technical Skills: Can identify, understand and troubleshoot any known error codes using all available documentation. Shows competency in electrical and mechanical skills. Can demonstrate competency in the operation of connected devices. Can resolve version software problems.
• Problem Solving/Critical Thinking: Identifies key barriers and problems, troubleshoots and resolves complex problems by applying problem solving skills.
• Education/Experience: One of the following is considered acceptable: Associate degree in electronics, Armed forces training in electronics, Vocational electronics/electro-mechanical training program, Previous office equipment repair experience.

Work Conditions

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools or controls.
• The noise level in the work environment is usually moderate.