Imaging & Cardiology Intake Coordinator

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, day shift

Location

10925 Narcoossee Rd, Orlando, Florida 32832

Responsibilities

• Informs physicians of scheduling conflicts and additional availability to expedite patient appointments.
• Provides leadership over the intake team responsible for scheduling, verification of benefits, pre-authorization, and pre-certification of imaging exams.
• Escalates operational issues to management promptly and works with offices on process issues.
• Supervises intake team members, offering guidance on training and performance issues, and serves as the knowledge leader for imaging-specific terminology and processes.
• Manages the scheduling of specialized procedures, including MRI/CT general anesthesia, MRI/CT IV sedations, pre-surgical stealth exams, Gamma Knife, UFE’s, Cardiac CT Angiography, and Interventional Radiology consults.
• Assesses the need for general anesthesia for adult and pediatric MRI patients and ensures timely follow-up and preparation for their appointments.
• Serves as a back-up scheduler during peak volume times, creating patient accounts, scheduling appointments, and pre-registering patients.
• Maintains close working relationships with referring physicians' offices, addressing their needs to retain and obtain new business.
• Maintains skill level and knowledge of imaging trends through reading, training sessions, and study materials, and disseminates information to the intake team.
• Delivers excellent customer service, managing calls and issues promptly and efficiently, and identifies opportunities for improvement and expansion of physician relationships.
• Resolves issues escalated from other team members and ensures smooth operation of the department.
• Performs other duties as assigned.

Requirements

• Outstanding oral and written communication skills [Required]
• Advanced computer skills (MS Windows / MS Office, etc.) [Required]
• Understanding of health insurance authorization processes [Required]
• Familiarity with radiologic procedures, terminology & modality requirements [Required]
• Scheduling experience [Required]
• Healthcare financial services experience [Required]

Qualifications

• Associate degree [Preferred]
• Field of study in business or medical related field

Pay

$16.63 - $26.60 per hour

Additional Information

• Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
• Physical requirements can be viewed here.