IM-FC (Title IV-E Eligibility) Specialist

About the Role

Are you someone who enjoys solving complex problems, working with detailed information, and making an impact behind the scenes? At DHHS, our mission is to help people live better lives. In Children and Family Services, that shows up in the work we do every day to support children and families across Nebraska. This position plays an important role in that work by determining eligibility for Title IV-E federal funding and state-funded programs. These decisions directly affect how services are funded for children in foster care, adoption, and guardianship.

Responsibilities

• Review case information and determine eligibility for Title IV-E and state-funded programs
• Set up and maintain payment authorizations for foster care, adoption, and guardianship cases
• Review legal and case documentation to support eligibility decisions
• Document case activity clearly and accurately
• Use multiple systems to track and manage case information
• Work with team members and partners to resolve questions or issues
• Manage a caseload with a focus on accuracy and timeliness
• Identify and address issues that could impact eligibility or payments

Why This Work Matters

• Helps ensure children in out-of-home care have access to the supports they need
• Supports the funding that keeps child welfare programs running
• Contributes to consistency and stability for families across Nebraska

What To Expect

• This is detailed, policy-based work that requires strong attention to detail
• You’ll be managing multiple cases at different stages at the same time
• Accuracy matters—this work connects to federal requirements and funding
• A significant part of the role involves documentation and system navigation
• You’ll work independently but also collaborate regularly with your team

Qualifications

Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications: Experience with eligibility determination, case management, or public assistance programs.

Other: Valid Driver's license is required.

Skills and Abilities

• Ability: Interpret and apply policy or regulations; strong attention to detail and ability to work with complex information
• Skills: Organization and time management in a high-volume environment; clear written communication, especially for documentation
• Knowledge: Experience using DHHS systems (NFOCUS, SharePoint, Monday.com); prior experience in child welfare or human services systems; comfort navigating multiple systems and reconciling information across sources; ability to identify issues and problem-solve independently

Location and Pay

Location: Hastings, NE, Norfolk, NE, Omaha, NE
Starting rate: $20.328/hour