ILUS- Program Manager (Deputy)

About Us

Daifuku Intralogistics America Corporation is a leading provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, Automated Storage and Retrieval Systems (AS/RS), mezzanines, and structures, all backed by critical round-the-clock service and support. If you want to join a team of industry-leading experts who want to create an impact on the future of material handling solutions, we want to hear from you!

Responsibilities

• Support Program Demand Planning activities including forecasting, capacity analysis and recommendations to Executive and Senior Leadership Team.
• Assist Sales in evaluating prospective opportunities, assessing capacity and schedule feasibility and supporting bid/no-bid decisions.
• Develop and analyze opportunity schedules, critical path activities and program risks for leadership decision-making and customer proposals.
• Collect and analyze historical and current project performance data to improve future planning, costing, contracting strategies, and execution performance.
• Drive continuous improvement initiatives through analysis of program execution data, reduction of waste, mitigation of risks, and implementation of corrective actions.
• Support management of internal and customer escalations, including Root Cause Analysis (RCA), 8D processes, corrective action planning, and closure verification.
• Monitor, analyze, and communicate program KPIs to internal leadership and customer stakeholders through weekly, monthly, and quarterly business reviews.
• Serve as the primary point of contact for customer specification management, ensuring compliance with program standards, training requirements, costing controls and contractual obligations.
• Support preparation and management of Customer Business Reviews, reporting compliance requirements, and executive-level communications.
• Coordinate and respond to customer inquiries, active program issues, manufacturing and resource utilization reporting, and technical vendor management activities.
• Provide project management coverage and support for active projects when required.
• Assume (Client) Program Manager responsibilities during absences and maintain continuity of program execution and customer engagement.

Qualifications

• Bachelor's degree in Engineering, Project Management or a related field preferred.
• 5+ years of experience in Program Management, Project Management, Operations, Supply Chain, Manufacturing, or Material Handling environments.
• Strong analytical, planning, scheduling and problem-solving skills.
• Experience with customer-facing reporting, executive presentations, KPI management and continuous improvement initiatives.
• Knowledge of risk management, root cause analysis, corrective action processes and project controls.
• Excellent communication, leadership and cross-functional coordination skills.
• Ability to influence internal and external stakeholders and operate effectively in a fast-paced customer-facing environment.