IIM BPO Production Technical Support Operator

About the role

The IIM BPO Production Technical Support Operator is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. This role configures standard project settings in the capture software, monitors and reports on the functionality of all hardware in production, and contacts appropriate parties when escalation is necessary.

Responsibilities

• Standard project software configuration
• Continually increasing imaging software proficiency
• Monitoring and reporting on batch workflow, intervening when necessary
• Monitoring and reporting on automated processes
• Monitoring and reporting on in-house hardware (workstations and scanners)
• Responsible for all uploads and customer ingestion
• Initial hardware and software troubleshooting and resolution
• Monitoring and reporting on all automated processes, including reporting and customer product delivery
• Escalating issues to appropriate parties when problems arise
• Performs other duties as assigned

Qualifications

• Excellent interpersonal and communications skills
• Strong listening skills; ability to understand customers’ needs and equate them to IIM BPO Services
• Ability to execute within a team structure
• Ability to collaborate with internal partners and external vendors
• Knowledge of Business Process Outsource, back-file and day forward scanning preferred
• Strong knowledge of Microsoft Word and Excel
• Knowledge of BPO capture software tools and abilities preferred

Education Requirements

Two-year college degree or satisfactory completion of a business curriculum from an accredited school and/or equivalent work experience.

Experience Requirements

• One to two years of technical experience in BPO production
• One to three years of experience in BPO Services or a related industry
• Experience providing solutions relating to business process improvement
• Experience servicing internal and external customers
• Experience working with external vendors/partners

About Us

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.