IIM BPO Production Technical Support Operator
This posting reflects an existing vacancy that we are actively recruiting for.
About the role
Konica Minolta Business Solutions is seeking an IIM BPO Production Technical Support Operator responsible for monitoring and reporting on all technical requirements used in production, including software and hardware. This role configures standard project settings in capture software, monitors and reports on hardware functionality, and contacts appropriate parties when escalation is necessary.
Responsibilities
- Configure standard project settings in imaging software
- Continually increase imaging software proficiency
- Monitor and report on batch workflow, intervening when necessary
- Monitor and report on automated processes
- Monitor and report on in-house hardware (workstations and scanners)
- Handle all uploads and customer ingestion
- Perform initial hardware and software troubleshooting and resolution
- Escalate issues to appropriate parties when problems arise
- Monitor and report on customer product delivery
- Perform other duties as assigned
Requirements
- Two-year college degree or satisfactory completion of a business curriculum from an accredited school, and/or equivalent work experience
- One to two years of technical experience in BPO production
- One to three years of experience in BPO Services or a related industry
- Experience providing solutions relating to business process improvement
- Experience servicing internal and external customers
- Experience working with external vendors/partners
Qualifications
- Excellent interpersonal and communication skills
- Strong listening skills; ability to understand customers’ needs and align them with IIM BPO Services
- Ability to execute within a team structure
- Ability to collaborate with internal partners and external vendors
- Knowledge of Business Process Outsourcing, back-file, and day-forward scanning preferred
- Strong knowledge of Microsoft Word and Excel
- Knowledge of BPO capture software tools and abilities preferred
About Us
Konica Minolta Business Solutions' journey started over 150 years ago with a vision to see and do things differently. The company partners with clients to support their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, managed print services, office technology, and industrial and commercial print solutions.
2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead in digital commercial printing. This year also commemorates 20 years of the bizhub brand, which has revolutionized office technology and redefined how businesses operate.
Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s awards for its bizhub One i-Series.
Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.