IHC Case Manager - Washington Street Shelter

About the Role

The Case Manager supports residents of St. Vincent de Paul’s shelter and transitional housing programs. They provide trauma-informed, strengths-based case management to help residents access services, advocate for their needs, and identify and remove barriers to achieving permanent housing. The Case Manager promotes values of open communication, transparency, dialogue, equity, collaboration, and integrity in all interactions. The ideal candidate is highly organized, detail-oriented, and able to balance independent work with strong communication and teamwork. They are quick-thinking, compassionate, and resourceful, with a passion for serving vulnerable populations. The Case Manager also fosters a welcoming and inclusive environment by supporting SVdP’s Culture of Invitation, ensuring volunteers feel valued and appreciated.

Responsibilities

• Carry a caseload of residents, meeting with each resident at least weekly.
• In collaboration with residents, complete assessments and individualized service plans to identify needs, strengths, goals, and barriers.
• Monitor and document resident progress toward stabilization, income, and housing goals using case notes, service plans, and progress reports.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation is complete within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
• Assist residents in identifying and navigating community systems and resources, including providing advocacy, referrals, and hands-on support for accessing services, such as:
  • Coordinate/provide transportation for residents when appropriate.
  • Support residents in moving into permanent housing, including housing searches, applications, and move-in logistics.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
• Other duties as assigned by program management.

Requirements

• Bachelor’s degree in social work or a related field preferred; High School diploma or GED required.
• Minimum 1+ year experience in Case Management (paid or internship) OR minimum 2+ years of progressive experience in a human services role.
• Case managers located at Washington Street Shelter or the Phoenix Dining Room Overnight Shelter must provide proof of Level One Fingerprint Card before the first day of employment.
• Valid driver’s license and clean driving record preferred.

Skills and Abilities

• Strong communication (verbal and written) and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of residents.
• Related experience working with vulnerable populations in shelter, transitional housing, or a similar environment preferred, providing trauma-informed and strengths-based support.
• Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
• Technology proficiency, including navigating the internet, using Microsoft Office Suite, and ability to learn and use electronic record-keeping systems.
• Passion for service.

Physical Requirements

• Able to stand, walk, bend, reach, and lift 30+ pounds.

Pay

• Level 1 (starting $20/hour): Entry-level role with demonstrated ability in basic case manager tasks and skills.
• Level 2 (starting $22/hour): Requires 1+ years of experience demonstrating Level 1 skills, proficiency in housing navigation, community resources, and conflict resolution, and active participation in case conferencing.
• Level 3 (Senior Case Manager starting $24/hour): Requires 1+ years of experience demonstrating Level 2 skills, 20+ hours of specialized training, and leadership in areas such as legal navigation, benefits specialization, or mental health/substance use support.