Case Manager, Washington Street

SUMMARY OF POSITION

Supportive Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, also for collaborating with other Housing staff on program-wide efforts to stabilize and promote the individual growth of all Housing tenants. Additional case management responsibilities include but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, and maintaining all necessary documentation.

QUALIFICATIONS

• EDUCATION/TRAINING: Required: Strong written communication skills
  Computer Proficiency in Microsoft Office Products
• PREFERRED: Bi-lingual – Spanish/English
  Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)
• KNOWLEDGE/EXPERIENCE: REQUIRED: Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
  Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
  Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
  Experience working as part of a team
• PREFERRED: Experience working with chronically homeless individuals in Housing First programs
  Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
  Knowledge of government benefits systems, and Boston area service providers
  Experience with HMIS

SCHEDULE

40 hours, Monday - Friday, 8:30am – 5pm

PAY

$23.48 - $26.30 per hour DOE

LOCATION

1900 Washington Street, Boston