Case Manager, Washington Street

About the role

Supportive Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Congregate Housing staff on program-wide efforts to stabilize and promote the individual growth of all Congregate Housing tenants.

Responsibilities

• Assisting tenants with all required program documentation
• Assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid
• Supporting the development of tenants’ activities of daily living skills
• Creating individual service plans with tenants
• Maintaining all necessary documentation

Requirements

Education/Training:

• Required: Strong written communication skills
• Required: Computer Proficiency in Microsoft Office Products
• Preferred: Bi-lingual – Spanish/English
• Preferred: Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)

Knowledge/Experience:

• Required: Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Required: Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Required: Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Required: Experience working as part of a team
• Preferred: Experience working with chronically homeless individuals in Housing First programs
• Preferred: Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and criminal and civil justice system involvement
• Preferred: Knowledge of government benefits systems, and Boston area service providers
• Preferred: Experience with HMIS

Pay

$23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Schedule

40 hours, Tuesday – Saturday, 8:30am – 5pm

Location: 1740 Washington Street