IHAMI_Registered Nurse_7070

About the role

The role provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. The position ensures timely access to appropriate services, reduces care fragmentation, and promotes optimal health outcomes and patient safety.

Responsibilities

• Efficiently triages patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.
• Conducts post-discharge calls for patients experiencing a transition of care for identified populations.
• Documents clinical findings in a clear, concise and timely manner according to IHA Policy.
• Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
• Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
• Fulfills clinical and nursing protocols as applicable.
• Schedules patient appointments as applicable.
• Encourages patient portal usage and supports where needed.
• Provides scope-appropriate nursing education during all patient interactions.
• Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
• Supports physician and advanced practice providers with indirect work according to protocol, including and is not limited to test results/orders management.
• Affirms patients for gaps in care for preventative and disease management needs.
• Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol.
• Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
• Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.
• Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Assists patients with resources for any social influences of health needs.
• Participates in process improvement projects within the office/department.
• Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Attends weekly patient care meetings and attends daily huddles as applicable.
• Assumes additional duties as required.

Qualifications

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1-2 years of clinical experience in a medical or physician office preferred.

Skills

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Basic knowledge and understanding as to the relevance of patient vital statistics to the patients’ health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.

Benefits

Our commitment to you includes a comprehensive benefits package designed to support your physical, emotional, and financial well-being. This includes:

• Health Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Employee Assistance Program
• Time Off and Paid Leave

Pay

Salary range for this position is $[Insert Range Here] annually.

Schedule

This position is full-time and works a standard Monday through Friday schedule.