IHAMI_Medical Receptionist II_3012

Description

POSITION DESCRIPTION: Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs, and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Resolves moderate billing issues.

Essential Job Functions

• Oversees daily Work Queues.
• Works with Reception team to attain resolutions.
• Generates and communicates Good Faith Estimates (GFEs) and Financial Waivers to patients.
• Serves as Collections Advocate.
• Scans urgent scanning into Electronic Health Records (EHR).
• Handles moderate billing issues with patients.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.

Essential Qualifications

• Education: High School Diploma or GED.
• Credentials/Licenses: None.

Minimum Experience

1-2 years of experience in a medical or physician office or customer service environment preferred.

Position Requirements (abilities & Skills)

• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
• Understanding of verifications of insurances.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
• Able to compute mathematical calculations to perform position responsibilities.
• Knowledge of medical terminology to perform position responsibilities.
• Able to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
• Able to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
• Able to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Able to exercise sound judgement and problem-solving skills.
• Able to handle patient and organizational information in a confidential manner.
• Able to drive to other office/practice sites and meet and training locations.
• Successful completion of IHA competency-based program within introductory and training period.