IHAMI_Medical Receptionist I_3010

About the role

The role serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. The Medical Receptionist I is responsible for greeting, instructing, and assisting customers in obtaining needed services within the office and IHA. They also obtain and communicate necessary patient and office visit information to billing staff and facilitate efficient patient flow through the office and appropriate billing for services.

Responsibilities

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
• Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
• Retrieves and files EMR/paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with reschedules of clinics and contacts patients.
• Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• Maintains the daily payment and charge posting balancing and correctness.
• Supports overdue report management and patient outreach.
• Maintains a neat work area and waiting room.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.

Qualifications

• High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
• Courses in insurance/billing, medical practice education or seminars are preferred, but not required.
• Minimum 1-2 years of experience in a medical or physician office or customer service environment preferred.
• Understanding of verification of insurances.
• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Proficient/knowledgeable in-patient care procedures and organizational policies related to position responsibilities.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
• Ability to compute mathematical calculations to perform position responsibilities.
• Knowledge of medical terminology to perform position responsibilities.
• Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to drive to other office/practice sites and meet and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Requirements

• Physical activity that often requires keyboarding, filing and phone work.
• Physical activity that often requires extensive time working on a computer.
• Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
• Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
• Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.