IHAMI_Behavioral Health Specialist Supervisor_9686E

About the role

The Behavioral Health Specialist Supervisor (BHSS) is responsible for operationalizing the Behavioral Health Collaborative Care Model across multiple IHA practices. This role involves scaling the model, ensuring adequate patient care, and supporting clinical work as needed.

Responsibilities

• Development and coordination of workforce
• Scales the Behavioral Health Collaborative Care model across additional medical offices
• Assures adequate patient care within the Collaborative Care model
• Supports clinical work as needed
• Supports the integration of Behavioral Health Collaborative Care staff within the office team through training, coaching, process improvement, and workflow redesign
• Affirms practice readiness for Collaborative Care, recommends and creates action-plans for program expansion, and implements implementation of embedded behavioral health
• Supervises multiple Behavioral Health Specialists, assessing team competency, evaluating staff productivity, monitoring and evaluating the aggregate work of the behavioral health team, and assuring core project deliverables are met
• Trains, mentors, and supervises Behavioral Health Specialists and support teams
• Collaborates on the development of an infrastructure that assures successful results in patient mental health, integrates evidence-based clinical guidelines, and promotes quality and efficiency in the delivery of health care
• Assumes responsibility for clinical panels during Behavioral Health Specialist absences
• Supports IHA practices for all Behavioral Health Collaborative Care needs
• Monitors and maintains staff productivity and acts as a key resource to the Behavioral Health Specialist team to maximize resource utilization (staff and equipment)
• Provides reports necessary to monitor/track operational efficiency and effectiveness of operational processes
• Tracks appropriate outcomes of Behavioral Health Specialists
• Supports and coordinates continued growth and expansion of Behavioral Health Collaborative Care, working directly with practice leadership, as needed
• Leads behavioral health team meetings and small group discussions, facilitates networking and sharing of case studies
• Contributes to ongoing Behavioral Health Specialist curriculum development with ongoing development of education, resources and tools
• Promotes teamwork and a positive working environment for staff
• Assesses appropriate caseload of Behavioral Health Specialists and adjusts, as appropriate
• Provides clinical supervision to limited license social workers on the Behavior Health Collaborative Care team
• Leads quality efforts related to Behavioral Health Collaborative Care work with the Electronic Medical Record, including developing and maintaining smart phrases and auditing workflow
• Contributes to the building of a financial model for behavioral care management
• Attends, participates in and presents at internal and external customer events
• Assumes additional responsibilities and performs work, as required

Qualifications

• Master of Social Work
• Valid LMSW in the state of Michigan
• 5 years’ social work experience in related field, with 2 years’ experience related to integrated behavioral health in primary care
• Working knowledge of mental health disorders
• Experience with adult and/or pediatric patients in team-based care setting
• Experience as a participant in continuous quality improvement and previous supervisory/management experience preferred

Skills

• Demonstrated experience in talent acquisition, support of complex employee relations issues, performance management, employee communication and/or change management
• Ability to coordinate, direct and supervise the work of others
• Ability to mentor and train other Behavioral Health Specialists and team members
• Confidently effects change
• Knowledge of behavioral health collaborative care procedures and policies related to position responsibilities
• Competent in Motivational Interviewing
• Fluent in conflict resolution that demonstrates respect, limits and flexibility
• Knowledge of mental health conditions and evidence-based treatment in primary care
• General understanding and ability to utilize community resources
• Autonomous work ethic
• Possesses critical thinking skills and ability to analyze complex data sets
• Ability to manage complex clinical issues utilizing assessment and triage skills and protocols
• Ability to implement evidence-based interventions and protocols for behavioral health conditions
• Proficient/knowledgeable in medical terminology
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation
• Excellent communication skills in both written and verbal forms, including proper phone etiquette
• Ability to speak before groups of people, either in-person or virtually, and display positive listening and relationship-building skills
• Demonstrates ability to influence and negotiate individual and group decision-making
• Outstanding organizational and time management skills to effectively juggle multiple priorities and time constraints
• Ability to exercise sound judgement and exceptional problem-solving skills, specifically as it relates to resolving patient mental health concerns
• Ability to coordinate, plan, evaluate and integrate clinical education and professional development activities that foster and maintain care management best practices
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors, external customers and community groups
• Ability to handle patient and organizational information in a confidential manner
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations
• Ability to travel to other office/practice sites and meeting and training locations