IFA Technician

About the role

Join our team to deliver individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Responsibilities

• Rack new servers and un-rack/remove old servers
• Cable install & De-install / good wire management required
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Ability to climb ladders and work from heights.
• Effective communication skills with ability to follow written instructions for hardware and software configurations.
• Proactive walkthrough for failed hardware.
• Physical audit of supported systems.
• Manage incident and request tickets assigned to queues.
• Eject tapes from tape libraries in accordance with disaster recovery targets.
• Prepare and ship tapes to offsite storage vendor.
• Receive tapes from offsite storage vendor.
• Load tape libraries with tapes for Scratch Pool; new, returned, expired, recalled for on-demand restores.
• Perform post-tape load processes on tape libraries.
• Recall tapes from offsite storage vendor.
• Manage on-site surplus tape inventory.
• Manage the tape lifecycle using backup and library software, and any third-party tools.
• Dispose of damaged or EOL tapes in accordance with Client Information Security policies.
• Maintain a safe work environment with strict inventory control processes.
• Provide Incident & Service Request support by working with remote Level 2/3 teams to assist in resolving outages or providing new services for customers.
• Maintain a safe work environment with strict inventory control processes.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
• Perform installation and service of low-voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low-voltage-related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.
• Install operating system on backup server hardware.
• Manage Client required training.
• Monitor and respond to media errors and tape alerts from backup software and tape libraries.
• Perform quality evaluation, diagnose, troubleshoot cabling systems, and perform replacement/repairs as necessary.
• Coordinate tasks with other company contractors.
• Physical installation of backup hardware.
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.

Requirements

• Associate or Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider over three years of progressive experience in the specialty in lieu of every year of education.
• 4-5 years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience).
• Data center experience.
• Minimum 4+ years' experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Minimum 3-5 years' experience with servers and/or networking data center hardware.
• Minimum 3-5 years' experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting.
• Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking.
• Demonstrated experience installing server systems and related components such as networking and storage equipment.
• Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers, and similar components.
• Ability to work in a fast-paced environment and offer effective solutions under tight deadlines.
• Strong problem-solving and root cause analysis skills.
• Capable of lifting 1U and 2U rack-mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures.
• Intermediate experience with Windows 2016/2022 installation and configuration including: - Features need to know, Roles/features, Disk management, User administration, OS troubleshooting to identify build issues, Adding SAN drives/MPIO, Network management.
• Intermediate experience with server hardware DL360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10 - experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues, Raid configuration/logical drives, iLO configuration.
• Servers and C7000 enclosures - Onboard Administrator.
• vSphere 6.5/7.0 vCenter experience.
• Microsoft failover cluster knowledge and installation experience.
• Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for testing connectivity after installation and configuration.
• Onsite team maintaining network environment in support of physical touch (Smart Hands) support of incidents and/or requests.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
• Structural Network Cabling - Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
• Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WIFI H/W - Wireless LAN Controllers
• Wireless Access Points
• Networking - IP Addressing, Layer 2 VLAN etc.
• Experienced in Ethernet Switching H/W - Chassis, Supervisor, Line Cards, Power Supplies etc.
• Transceiver Types – SX, LX, SR, LR etc.
• Cable Troubleshooting Knowledge / Experience (use of similar tools such as) - Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Intermediate experience with Windows 2016/2022 installation and configuration including: - Features need to know, Roles/features, Disk management, User administration, OS troubleshooting to identify build issues, Adding SAN drives/MPIO, Network management.
• Intermediate experience with server hardware DL360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10 - experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues, Raid configuration/logical drives, iLO configuration.
• Servers and C7000 enclosures - Onboard Administrator.
• vSphere 6.5/7.0 vCenter experience.
• Microsoft failover cluster knowledge and installation experience.
• Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for testing connectivity after installation and configuration.
• Onsite team maintaining network environment in support of physical touch (Smart Hands) support of incidents and/or requests.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
• Structural Network Cabling - Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
• Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WIFI H/W - Wireless LAN Controllers
• Wireless Access Points
• Networking - IP Addressing, Layer 2 VLAN etc.
• Experienced in Ethernet Switching H/W - Chassis, Supervisor, Line Cards, Power Supplies etc.
• Transceiver Types – SX, LX, SR, LR etc.
• Cable Troubleshooting Knowledge / Experience (use of similar tools such as) - Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Intermediate experience with Windows 2016/2022 installation and configuration including: - Features need to know, Roles/features, Disk management, User administration, OS troubleshooting to identify build issues, Adding SAN drives/MPIO, Network management.
• Intermediate experience with server hardware DL360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10 - experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues, Raid configuration/logical drives, iLO configuration.
• Servers and C7000 enclosures - Onboard Administrator.
• vSphere 6.5/7.0 vCenter experience.
• Microsoft failover cluster knowledge and installation experience.
• Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for testing connectivity after installation and configuration.
• Onsite team maintaining network environment in support of physical touch (Smart Hands) support of incidents and/or requests.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
• Structural Network Cabling - Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
• Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WIFI H/W - Wireless LAN Controllers
• Wireless Access Points
• Networking - IP Addressing, Layer 2 VLAN etc.
• Experienced in Ethernet Switching H/W - Chassis, Supervisor, Line Cards, Power Supplies etc.
• Transceiver Types – SX, LX, SR, LR etc.
• Cable Troubleshooting Knowledge / Experience (use of similar tools such as) - Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Intermediate experience with Windows 2016/2022 installation and configuration including: - Features need to know, Roles/features, Disk management, User administration, OS troubleshooting to identify build issues, Adding SAN drives/MPIO, Network management.
• Intermediate experience with server hardware DL360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10 - experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues, Raid configuration/logical drives, iLO configuration.
• Servers and C7000 enclosures - Onboard Administrator.
• vSphere 6.5/7.0 vCenter experience.
• Microsoft failover cluster knowledge and installation experience.
• Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for testing connectivity after installation and configuration.
• Onsite team maintaining network environment in support of physical touch (Smart Hands) support of incidents and/or requests.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable