Idealease Account Representative

Key Responsibilities

• Manage a portfolio of Idealease customer accounts, serving as the primary contact for leasing, rental, and fleet service needs.
• Develop and grow new and existing accounts by identifying opportunities for additional lease units, rental solutions, and contract renewals.
• Cook up with service, parts, and operations teams to ensure vehicle uptime, preventative maintenance compliance, and customer satisfaction.
• Support customers throughout the lease lifecycle including onboarding, contract execution, vehicle delivery, and ongoing account management.
• Maintain accurate account records, forecasts, and activity tracking within CRM and leasing systems.
• Respond to customer inquiries and escalations in a timely, professional manner.
• Stay current on Idealease programs, pricing structures, and fleet solutions to provide informed recommendations.
• Collaborate with sales leadership to support revenue growth, retention, and overall leasing strategy.

General Knowledge and Skills You Will Need

• Strong customer relationship and account management skills within a B2B or fleet environment.
• Understanding of full-service leasing, rental operations, or commercial vehicle solutions preferred.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication, negotiation, and problem-solving skills.
• Financial and commercial awareness with the ability to understand contracts, pricing, and margins.
• Proficiency with CRM systems, leasing platforms, and Microsoft Office tools.
• Team-oriented mindset with the ability to collaborate across departments.

Desired Education and Experience

• A high school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in account management, fleet services, leasing, or commercial sales preferred.
• Experience within an Idealease, International, or commercial truck environment a plus.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Compensation Plan
• Vehicle Allowance or Company Vehicle (if applicable)
• Flexible Scheduling