IDD Program Manager/Case Manager

About the role

RHA Health Services is seeking a Human Services / Support Coordinator or Qualified Professional to coordinate and monitor the array of services and supports needed to address the goals and desired outcomes of the people we serve. This role serves as the center of the interdisciplinary service team, guiding the development of person-centered plans and overall programs based on interviews with the people we support.

Responsibilities

• Serve as the primary individual contributor, coordinating and monitoring the array of services and supports needed to address each person’s goals and desired outcomes as identified through the personal outcome interview, including health and well-being, psychological, and promotion of personal independence.
• Assist each person in identifying and communicating his or her requests and needs for services and supports through direct interviews.
• Supervise, integrate and coordinate person-centered plans and monitor progress towards personal, clinical, and functional outcomes.
• Initiate periodic reviews, investigations, modifications, and adjustments by soliciting the feedback of the people we support as their needs and goals change.
• Review assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials.
• Supervise and write the person-centered plan based on assessments, interviews, and observations.
• Oversee many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe.
• Visit vocational centers, residential homes and any other area RHA provides services in to assess how person-centered plans are implemented.
• Report to the Administrator and work closely with colleagues to maintain communication and provide feedback, standardize procedures, expedite person-centered plan implementation and workflow, and improve employee performance.
• Monitor activities to ensure that quality assurance and/or state survey improvements are being made.
• Help to recruit, hire, train and dismiss Group Home Managers.
• Serve as the link between the people we serve and their families and legal guardians to gain approval for services provided.

Requirements

• Bachelor’s degree in Social Work, Social Services, Human Services or Special Education required; Master’s degree a plus.
• Minimum 2 years experience working with persons with intellectual and/or developmental disabilities required; 1-year experience if paired with Master’s degree.
• Working knowledge of applicable regulations that apply to our service offerings.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to pass a drug screen and background check.
• Ability to lift between 20 and 50 pounds and meet the physical requirements of performing CPR.
• Supervisory/management experience and experience writing person-centered (individualized service) plans preferred.

Benefits

Competitive market-based salary and an excellent benefits package including:

• Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions, resolve medical claims issues and basically does the leg-work for employees.
• Free diabetic medication and supplies.
• 401(k) retirement savings program with Wells Fargo.
• Paid Time Off.
• Wellbeing Programs: Physical, Emotional and Financial.
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job-specific training opportunities.

Qualifications/Skills

• Excellent communicator and cooperative team player who excels at interviewing the people we serve to learn about their interests and goals, even individuals who cannot communicate verbally.
• Detail-oriented and has excellent written communication skills to develop and disseminate person-centered plans.