IDD Case Manager/Program Manager II

About the role

We are hiring for an IDD Case Manager/Program Manager II position at RHA Health Services. This role involves serving as the primary individual contributor, coordinating and monitoring services and supports for people with intellectual, developmental disabilities, and those facing mental health and substance use challenges. The ideal candidate should be a positive and personable individual with excellent communication and teamwork skills.

Responsibilities

• Serve as the center of the interdisciplinary service team to guide the development of person-centered plans and overall programs based on interviews with the people we serve.
• Complete incident reports and employee performance evaluations.
• Assist individuals in identifying and communicating their requests and needs for services and supports through direct interviews.
• Supervise, integrate, and coordinate person-centered plans and monitor progress towards personal, clinical, and functional outcomes.
• Initiate periodic reviews, investigations, modifications, and adjustments by soliciting feedback from the people we support as their needs and goals change.
• Review assessments completed by the people we serve and other members of the interdisciplinary team to best help them achieve their full potentials.
• Oversee many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure the safety and well-being of the people we support.
• Visit vocational centers, residential homes, and other areas where RHA provides services to assess the implementation of person-centered plans.
• Report to the Administrator and work closely with colleagues to maintain communication, provide feedback, standardize procedures, expedite person-centered plan implementation, and improve employee performance.
• Monitor activities to ensure quality assurance and/or state survey improvements are being made.
• Help recruit, hire, train, and dismiss Group Home Managers.
• Serve as the link between the people we serve and their families and legal guardians to gain approval for services provided.

Requirements

• Bachelor’s degree in social work, Social Services, Human Services, or Special Education required; Master’s degree a plus.
• Minimum 2 years experience working with persons with intellectual and/or developmental disabilities required; 1-year experience if paired with Master’s degree.
• Working knowledge of applicable regulations that apply to our service offerings.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to pass a drug screen and background check.
• Ability to lift between 20 and 50 pounds and meet the physical requirements of performing CPR.
• Supervisory/management experience and experience writing person-centered (individualized service) plans preferred.

Benefits

As a Human Services / Support Coordinator or Qualified Professional with RHA, you can expect a competitive market-based salary and an excellent benefits package. Benefits include:

• A competitive compensation program including regular performance feedback and coaching.
• Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service.
• 401(k) retirement savings program with Wells Fargo.
• Paid Time Off.
• Free diabetic medication and supplies.
• Extensive Wellness Programs including company-paid scholarships for healthy weight management and nicotine cessation, wellness challenges and rewards.
• Free Annual Health Screening and Wellness coaching event.
• Discounted medical premiums for nicotine-free employees.
• Free CPR, first aid, and job-specific training opportunities.
• Opportunity to make a difference in the lives of the people we serve!

Qualifications/Skills

• Excellent communication and cooperative team player with exceptional interviewing skills to understand the interests and goals of the people we serve, including those who may not be able to communicate verbally.
• Detail-oriented with excellent written communication skills to develop and disseminate person-centered plans.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions, diagrams, and deal with several abstract and concrete variables at the same time.