ICS Inside Sales Representative

Inside Sales Representative JOB TITLE: Inside Sales Representative DEPARTMENT: Sales SUPERVISOR: Senior Account Manager About Us ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing. We offer a suite of services from consultation to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”. Why ICS? In today’s world, sophisticated customers can demand high quality, 100% on-time deliveries, flexible inventory control programs, continuous improvement and very aggressive pricing. ICS has consistently proven it can meet each of those criteria and be very successful. To further strengthen our competitive position, we offer superb engineering assistance. We will make available years of engineering experience and expertise at every step of the product development cycle that is desired. Product engineering, component selection, testing procedures and fixture development are all areas we excel in. We can shorten your time to market, reduce engineering changes, and reduce your product development costs. Position Summary The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting ICS products and strategic initiatives. This individual contributor role interacts with potential, new, and existing Original Equipment Manufacturers (OEM). General Job Description Planning Main point of contact for all sales, quote, and transactional requests from prospects or clientsCreate territory & specific account plans to achieve strategic sales objectivesUnderstand end-user market trends and industry best practices; utilize relevant value propositions to those end marketsReport industry trends, competitive pricing and intelligence, and customer feedback to managementDevelop, build, and nurture trusting relationships with customers and internal resources Prospecting Prospect for, cold call, and qualify new OEM leadsExpand sales pipeline and manage sales funnel throughout the sales cyclePerform product demonstrations via phone, video conference, and occasion customer visitOwns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts Selling Learn all ICS products; gain proficiency in utilizing ICS Product catalogArticulate key features and benefits of ICS products, provide verbal demonstrations, and describe valueproposition and total cost of ownership scenariosPrepares, generates, and follows up on verbal or written quotations to secure orders or determine reason for loss of orderIncreases orders by suggesting related items, identifying new applications, explaining features and benefits, and review of customer's buying historyObtains orders, verifies and enters items, transfers orders to fulfillment, monitors stock-outs and expected delivery dates Key Competencies Excellent communication skills, both written and verbalDetailed organization skills. Willingness to listen, learn, and apply knowledge to dynamic situationsEffectively use company CRM (Salesforce), ERP (Epicor), and other business systems dailyCollaborate with necessary internal resources to meet customer expectations; act as a liaison between internal product teams and prospects/clientsReviews open customer order reports and acts on open items, including those items that may be at risk in meeting customer's promised delivery dateRoutinely attend training sessions and team meetings Minimum Qualifications 3+ years sales experience, preferably in an Industrial or Manufacturing setting ▪ Proven track record of meeting and exceeding sales objectivesStrong communication, organizational and time management skillsIndependent self-starter with a hunter mentalityAbility to listen, adapt, and overcome objectionsAbility to embrace change in a fast-paced environmentBachelor’s degree in business, industrial distribution, engineering/technology or related degree from an accredited school preferredPrevious Industrial Automation, Cable, or Component sales experience preferredFamiliarity using Salesforce and/or Epicor preferred Target Range: $20-$25