ICMS Program Manager

Key Responsibilities

• Carry a small caseload of complex clients to support housing retention and stability.
• Supervise and guide case management staff, providing coaching and support with complex cases.
• Ensure program goals, metrics, and participant outcomes are met.
• Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback.
• Collaborate on policies, training, and quality assurance with leadership.
• Represent UBH at community meetings and events.
• Collaborate with partners to identify and connect eligible participants to ICMS services.

Qualifications

• Master’s Degree in Social Work or related field (MSW/MFT preferred).
• 2-4 years of leadership experience in social services.
• Proven success managing programs, supervising staff, and working with funders.
• Excellent communication, organization, and problem-solving skills.
• Ability to work in diverse, high-pressure environments and resolve conflicts effectively.
• Field-based ICMS experience strongly preferred.

Additional Requirements

• Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems.
• Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting.
• Ability to work flexible hours, including evenings/weekends.
• CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain).
• Reliable transportation, a valid driver’s license, insurance, and vehicle ownership.
• TB clearance and background check required.