ICMS Case Manager - DTLA Flor Site (JR 5642)

About the role

PATH is currently seeking candidates looking to make a positive impact in the lives of others to join our Supportive Housing Services Department as an ICMS Case Manager working out of our DTLA office, the Flor 401, in Los Angeles, California.

Responsibilities

• Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.
• Provides referrals, linkages, information, and support to resources that help clients to achieve their ISP goals.
• Completes program specific assessments (e.g. VI-SPDAT).
• Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90-day review with the client after initial intake.
• Maintains documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintaining a complete, accurate, and current client file with all required documents.
• Maintains confidentiality of client files per HIPAA and all applicable guideline.

Requirements

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.
• Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Qualifications

• Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations in a related field.
• Minimum Qualifications: All levels of education and experience are welcome.
• Mandatory Requirements: Must have employment eligibility verification, successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test.
• Driving: Driving is an essential function of this position. Candidates must have reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties, and the ability to qualify for PATH's insurance coverage.

Benefits

• Medical, dental and vision coverage.
• Vacation and sick time.
• Paid holidays.
• A retirement plan.

What You Bring

• Analytical Skills and Attention to Detail.
• Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative.
• Critical Thinking and Problem Solving.
• Ethics and Boundaries.

Preferred Qualifications

• Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations in a related field.

Driving

To meet the employment requirements for this role, all candidates must: Have reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties, and the ability to qualify for PATH's insurance coverage.

Employment Eligibility

All employees must have employment eligibility verification.

Background Screening

To meet the employment requirements for this role, all candidates must successfully complete a background screening.

Drug Test

To meet the employment requirements for this role, all candidates must successfully complete a drug test.

California-Based Work Expectations

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California. PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on-site with no off-site work.

Equal Employment Opportunity

We are committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.

Racial and Social Justice

We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.