ICM Intern - Fall 2026 (UNPAID)

About the role

The Intensive Case Management (ICM) Intern will work closely with the ICM and Supplemental Case Management (SCM) caseworkers to assist with addressing clients’ needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program.

Responsibilities

• Attend intern orientation
• Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client)
• Assist with ICM client intakes and assessments
• Develop individualized plans with detailed action steps based on client needs
• Educate clients on the U.S. healthcare and benefits systems, as needed
• Provide transportation to appointments and attend appointments with clients, as appropriate
• Communicate with community partners for the purpose of case coordination
• Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies
• Aid clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)
• Keep thorough and accurate case file documentation in the IRC's database
• Absorb and organize digital files, keep all digital files up to date, and create new digital client files as needed
• Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
• Communicate client concerns and potential challenges to ICM caseworker

Qualifications

• Be respectful and aware of the varied backgrounds and experiences of the refugee clients
• Respect their beliefs and values, which may differ from yours
• Strong interpersonal skills and interest in working with the refugee community
• Ownership of a car, a valid driver’s license, and car insurance
• Willingness to transport clients in your personal vehicle (optional)
• Willingness to be flexible and accommodating to client needs
• Will need access to a computer and must be willing to comply with IRC acceptable use policies

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of U.S. healthcare and benefits systems

Benefits

IRC offers a comprehensive and highly competitive set of benefits in the US, including:

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• A 403b retirement savings plan with immediately vested matching
• Disability & life insurance
• An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

Pay

This position is unpaid.

Schedule

This position is part-time.