ICM Case Manager

About the role

Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.

Responsibilities

• Provide case management with crisis intervention, discharge planning, group & individual work, mental health/substance use disorder counseling, screening, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation; meet minimum billable requirements for direct client services if contractually required.
• Facilitate placement including pre-placement visits and transportation as needed.
• Cover shifts including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Collaborate closely with ACT team members and Program Manager to support smooth transitions between ACT and ICM levels of care.
• Other relevant duties as assigned.

Requirements

• Master’s degree; or bachelor’s degree with four years of experience in social services.
• For SUD CM: certification from a recognized board is preferred, registration is required, and a negative tuberculosis test (TB) conducted under licensed medical supervision within 45 working days of hire or within 5 working days of employment.
• Valid cardiopulmonary resuscitation (CPR) and first aid certification upon hire or within 90 days of employment.
• For Housing: two years of experience and an AA degree in social service or related field, or High School Diploma and 5 years’ experience.
• Valid CA driver’s license and current auto insurance per contract requirements.
• Experience providing mental health and/or substance use disorder services preferred.
• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Physical Requirements

These physical demands represent what must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made for qualified disabilities.

• Seeing
• Hearing
• Speaking
• Stooping/Bending
• Working in cramped spaces
• Moving around facility
• Moving between offices/clients
• Driving – light errands
• Lifting/carrying heavy items
• Driving – in the course of job duties
• Standing for long periods
• Sitting for long periods
• Working outside/underground