ICE TECHNICIAN SUPERVISOR

Department: Facilities | Reports To: Facilities Manager | Classification: Full Time, Non‑Exempt

Pay

$36.25 per hour

Position Summary

The Ice Technician Supervisor is responsible for the overall quality, safety, and performance of the ice surface within a professional AHL arena. This position oversees all aspects of ice installation, maintenance, and removal while leading a team of ice technicians to ensure world‑class playing conditions for AHL games, practices, special events, and community programming. The supervisor works closely with the Facilities Manager on hockey operations, event operations, ice plant engineering, and equipment management to maintain the highest standards of ice quality and operational efficiency.

Responsibilities

• Lead all daily ice operations for AHL games, practices, public skating, and special events.
• Maintain AHL‑caliber ice conditions through resurfacing, edging, painting, flooding, chipping, and temperature management.
• Operate and maintain Zamboni ice resurfacing equipment safely and efficiently.
• Manage arena ice refrigeration systems, brine/glycol temperatures, humidity readings, and overall environmental monitoring.
• Coordinate ice‑side conversions between hockey, soccer, basketball, concerts, and other events while protecting ice integrity.
• Develop preventative maintenance schedules for all ice maintenance equipment and coordinate repairs.
• Supervise, train, and evaluate Ice Technicians and Ice Crew members.
• Maintain inventory of paint, water treatment, Zamboni blades, tools, and operational supplies.
• Monitor weather conditions and building environmental systems to optimize ice quality year‑round.
• Collaborate with AHL officials, team personnel, coaches, and league representatives to ensure playing surface compliance.
• Ensure compliance with OSHA regulations, environmental standards, and organizational safety policies.
• Assist with emergency response and after‑hours facility operations as needed.
• Prepare operational ice reports, maintenance logs, and equipment documentation.
• Provide leadership and direction for the Ice Operations team, fostering a culture of safety, accountability, teamwork, and continuous improvement.
• Develop standard operating procedures and training programs.
• Lead ice operations conversions including laying and removal of carpet runners and building of pre/post‑game locker rooms.
• Assist coordination of staffing levels based on arena schedules and event demands.
• Maintain ice thickness between 1.0 and 1.5 inches per AHL player safety standards and arena efficiency.

Requirements

• 5–10 years of professional ice maintenance experience.
• Minimum of 3 years supervising an ice operations team.
• Extensive knowledge of AHL/NHL ice standards and arena operations.
• Experience operating and maintaining Olympia and/or Zamboni ice resurfacing equipment.
• Knowledge of refrigeration systems, HVAC, dehumidification, and ice‑making processes.
• Strong mechanical and troubleshooting skills.
• Ability to work nights, weekends, holidays, and extended hours during NHL season and special events.
• High School Diploma or GED (required).
• Valid California Driver’s License (required).

Desired Qualifications

• Valid C.I.T. Certification from the U.S. Ice Rink Association or ORFA.
• Experience working in an NHL, AHL, NCAA Division 1, or major ice‑event venue.
• Refrigeration or HVAC certification.
• OSHA 10 or OSHA 30 certification.
• CPR/AED and First Aid certification.

Knowledge, Abilities, and Skills

• Expert understanding of ice science and environmental controls.
• Strong leadership and employee development skills.
• Excellent communication and organizational abilities.
• Ability to make critical operational decisions under tight event timelines.
• Proficiency with computerized maintenance management systems (CMMS).
• Working knowledge of building automation systems (BAS).
• Strong problem‑solving and preventative‑maintenance mindset.

Additional Skills

• Manage multiple projects simultaneously.
• Maintain knowledge of leading technical advancements and their application to the Toyota Arena.
• Translate technical information for non‑technical audiences.
• Operate modern office equipment (computer, fax, phone, copier).
• Operate motor vehicles and additional equipment such as forklift, boom lift, electric carts, radio devices.

Physical and Environmental Requirements

• Moderate supervision for 40% of the workday; tasks include pushing/pulling doors, lifting, stooping, bending, and lifting at least 50 lb.
• Walking long distances for more than 50% of the workday.
• Work may be performed inside or outside the building, depending on event needs.
• Flexible hours required, including nights, weekends, holidays, and potential shifts until 12:00 am or later.
• Must pass a background check and follow safety guidelines.

Note: Toyota Arena employees are covered by a collective bargaining agreement with Unite Here Local 11; union membership is a condition of employment.