Ice Rink Operations Manager| Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

About the role

The Ice Rink Operations Manager oversees the day-to-day operational management of the Boss Ice Arena during both event and non-event operations. This position is responsible for directing facility operations, supervising and developing part-time operations staff, and ensuring the arena is maintained in a safe, efficient, and high-quality operating condition.

Responsibilities

• Direct and oversee all day-to-day operational functions of the ice arena to ensure efficient, safe, and high-quality facility operations.
• Manage and supervise part-time operations staff, including hiring, scheduling, performance management, training, and corrective action.
• Develop, implement, and evaluate operational policies, procedures, and training programs related to ice maintenance, facility operations, and event support services.
• Oversee execution of ice rink operational projects, preventative maintenance programs, and facility improvement initiatives.
• Care for maintenance activities for facility systems and equipment, including prioritization of repairs, vendor coordination, and operational continuity planning.
• Prepare and manage operational schedules, staffing plans, project timelines, and facility usage coordination.
• Participate in development and administration of departmental operating budgets; monitor expenditures and recommend capital improvements and operational investments.
• Analyze operational needs and prepare reports, evaluations, and recommendations for facility enhancements.
• Ensure compliance with applicable federal, state, local, and university safety regulations, environmental standards, and hazardous materials procedures.
• Serve as Manager-on-Duty with responsibility for operational decision-making, customer service resolution, staff oversight, and facility management during events and public programming.
• Collaborate with the Operations Department at the Ryan Center to support arena operations and oversee event changeovers and related operational activities.
• Establish performance expectations and operational standards to maintain a safe, professional, and customer-focused environment.
• Operate and safely use facility equipment, including Zamboni and forklift, in support of daily arena operations and event setup/breakdown.
• Utilize company vehicle as needed to support facility and event operations, including transportation of barricades, signage, snow plowing, and operational materials across campus locations.

Qualifications

• 3-5+ years of experience with building maintenance operations and/or ice making and equipment operations and ice resurfacer maintenance.
• CIT and/or STAR operator preferred; college degree is preferred but not required.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours.
• Must have the ability to lift heavy objects unaided.
• Strong verbal and written communication skills.
• Possess excellent customer service skills and supervisory and organizational skills to function in a multi-task environment.
• Familiarity with OSHA requirements.
• Must have a valid driver's license and vehicle.
• Proficient with Microsoft applications, including Word and Excel.

Benefits

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Pay

This position pays an annual salary of $53,000 to $58,000.

Schedule

This position will remain open until August 21, 2026.