Ice Rink Attendant

About the role

Incumbent serves as an Ice Rink Attendant for Valpo Parks, responsible for supporting daily operations and providing a safe, welcoming, and enjoyable skating experience at the William E. Urschel Pavilion Ice Rink. Working under the direction of the Central Park Plaza Venue Director, this position assists with customer service, admission and rental transactions, ice rink monitoring, and general facility operations. Incumbent promotes safe skating practices, assists patrons with questions and concerns, and helps maintain a clean and organized facility. This position also provides operational support to rink management and assists with other assigned duties to ensure efficient and successful ice rink operations.

Responsibilities

• Monitors ice rink activities and promotes a safe, welcoming, and enjoyable environment for all patrons.
• Provides professional and courteous customer service, including answering questions, addressing patron concerns, and responding to telephone inquiries.
• Processes admission fees, skate rentals, season passes, concession sales, and other rink-related transactions accurately.
• Assists patrons with skate rentals, equipment, and general rink needs.
• Educates patrons on safe skating practices and enforces established rink rules and regulations.
• Assists with ice preparation and resurfacing operations by maintaining safe access to and from the ice for authorized personnel and equipment.
• Assists patrons during routine incidents and communicates injuries, safety concerns, and operational issues to appropriate supervisory staff.
• Maintains clean, organized, and safe public areas, rental equipment, and facility spaces.
• Communicates clearly and professionally with staff, patrons, and other facility users.
• Assists with general facility setup and daily operational tasks as assigned.
• Attends scheduled staff meetings and training.
• Complies with established Central Park Plaza, Valpo Parks, City of Valparaiso, and applicable workplace safety policies and procedures.
• Executes policies and procedures professionally and accurately.
• Performs other related duties as assigned.

Qualifications and Skills

• Must be at least 16 years of age.
• Basic ice skating knowledge or experience encouraged.