ice! Christmas Seasonal Assistant Manager - Retail

Pay

$25.77-$27.69 per hour; Bonus Eligible: Y

Job Summary

Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
• OR 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.

Core Work Activities

Assisting in Managing Meetings and Special Events Operations and Budgets

• Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.