IBM SevOne Engineer

About the role

Own SevOne platform configuration and lead root cause analysis for recurring network and circuit issues while designing operational dashboards and managing monitoring methods across enterprise infrastructure.

Responsibilities

• Own SevOne platform configuration: polling policies, threshold groups, alert policies, device groups, discovery profiles, reporting
• Configure ICMP polling with confirmation logic (consecutive failures)
• Define and maintain device-class-based threshold profiles
• Implement flap detection and alert consolidation mechanisms
• Tune interface performance thresholds (utilization, errors, discards, packet loss)
• Manage monitoring for WAN, campus, and data center infrastructure
• Configure BGP adjacency alerting with hold-down timers
• Lead root cause analysis for recurring network and circuit issues
• Design and maintain SevOne operational dashboards
• Define and implement monitoring methods (SNMP, traps, WMI, agent-based)
• Maintain device lifecycle within SevOne (onboarding/offboarding)
• Manage SevOne–PagerDuty integration (webhooks, payloads, severity mapping)
• Implement alert routing based on device class and criticality
• Implement alert deduplication and consolidation rules

Requirements

• Strong experience in IBM SevOne administration and configuration
• Strong knowledge of network protocols (BGP, SNMP, ICMP)
• Experience with enterprise network monitoring (WAN, DC, campus)
• Experience integrating monitoring tools with PagerDuty/ServiceNow
• Strong troubleshooting and root cause analysis skills

Pay

$90,000–$120,000 a year

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

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