IAM Platform Support Specialist - Spanish Bilingual

Accountabilities

This role is responsible for delivering Level 2 operational support for enterprise IAM platforms, ensuring smooth identity services and rapid resolution of access-related issues. You will troubleshoot authentication, authorization, provisioning, lifecycle management, and SSO issues across enterprise systems.

Maintaining operational documentation, runbooks, and knowledge base content for IAM processes.

Supporting compliance audits, access reviews, and regulatory reporting requirements.

Participating in rotational shifts, including evenings, weekends, and on-call support as needed.

Requirements

• Strong foundational experience in Identity & Access Management support within enterprise environments, along with bilingual communication skills in English and Spanish.
• Comfortable working in operational, incident-driven settings and collaborating across technical teams.
• 2+ years of experience supporting IAM or IGA platforms in enterprise environments.
• Hands-on experience with tools such as SailPoint, Saviynt, IBM Verify, Okta, Ping Identity, ForgeRock, Oracle Identity Manager, or Microsoft Entra ID.
• Strong understanding of IAM concepts including authentication, authorization, provisioning, and identity lifecycle management.
• Experience troubleshooting access issues and supporting production identity services.
• Fluent in both English and Spanish (written and verbal communication).
• Ability to work in shift-based or rotational 24x7 support environments.
• Strong analytical, communication, and problem-solving skills.

Benefits

• Competitive salary aligned with enterprise IAM support roles in the U.S. market.
• Remote work flexibility within the United States.
• Health, dental, and vision insurance coverage.
• Paid time off and company holidays.
• Opportunities to work in large-scale, security-critical enterprise environments.
• Exposure to leading IAM technologies and continuous skill development.
• Shift differential opportunities depending on schedule.