IAD Training and Compliance Manager - Cargo

About the role

Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Mission: “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.” Core values: Show You Care, Do the Right Things, Win as a Team.

Responsibilities

• Conduct initial training
• Schedule and perform recurrent training
• Audit and evaluate operations/colleagues for compliance
• Maintain training files/records of all cargo employees with compliance to Airport Authority rules and regulations
• Perform Quality Assurance function, as required
• Provide direction to Quality Control personnel regarding training‑related matters
• Administer customer cargo audits
• Develop training material and establish training programs per standards
• Prepare examinations and progress reports for initial and recurrent training programs
• Monitor and evaluate performance of all cargo employees
• Maintain knowledge and understanding of current cargo policies and procedures
• Perform related duties as assigned

Requirements

• Degree preferred
• Minimum of three (3) years cargo experience
• Minimum of 1 year classroom instruction experience or 3 years On‑the‑Job (OJT) Trainer experience preferable
• Knowledge of cargo, traffic office, and ramp procedures
• Able to pass security clearance (criminal background check)
• Possess a valid driver’s license
• Supervisory experience in leading and directing large work groups
• Physical demands: regularly required to sit and talk or hear; occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 70 pounds and occasionally lift and/or move up to 25 pounds; specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

Skills

• Computer systems: Microsoft Office (Word, Excel, PowerPoint, Microsoft Access) and graphic programs
• Excellent verbal and written communication skills
• Excellent organizational skills, professionalism and autonomy
• Sense of leadership, diplomacy and team spirit
• Flexible to work various shifts (days, evenings, nights, weekends and holidays)
• Comfortable operating large equipment, working with screening equipment and industrial forklifts

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation, sick time, company paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

Expected salary: $75,000 per year.

Schedule

Flexible to work various shifts (days, evenings, nights, weekends and holidays).