I.T. - Service Technician I - FT

Responsibilities

• Provides exemplary guest service to internal and external guests.
• Responds to visits, phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software.
• Determines the true nature and scope of an issue utilizing established troubleshooting procedures.
• Supports and trains users within established guidelines.
• Collaborates with IT team members to ensure efficient operation of Seminole Gaming technology.
• Completes assignments within established SLA’s and project deadlines.
• Communicates system issues and incidents to impacted parties.
• Documents duties according to established operational policies and procedures (SOP).
• Contributes to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors.
• Adheres to defined SOPs, departmental, property and organizational policies.

Qualifications

• 1+ years in a technical service role.
• Associate's degree in Information Technology or technical certification preferred.
• Working knowledge of current network protocols, operating systems and standards.
• Professional written and verbal communications skills.
• Friendly and service-oriented.
• Able to work any shift.
• Able to work in isolation for a full shift.
• Reliable transportation.