I.S. Systems Technician

Join our team at Miramar Health Center in Kennewick, WA as an Information Services Systems Technician. Be part of a healthcare organization that believes in making a difference beyond medical care, serving 40+ clinics across Washington and Oregon with a holistic model including medical, dental, pharmacy, behavioral health, and community support services.

About the role

The Information Services (IS) Systems Technician performs installation, maintenance, repair, and wiring of workstations, peripherals, telecommunications, and general technology-related equipment. This position provides on-site support, including analysis, diagnosis, and solutions for hardware and software problems, utilizing problem-solving tactics to implement corrective solutions. Travel to remote locations for support purposes may be required.

Pay

$24.88–$30.48 per hour, with the ability to go higher for highly experienced candidates.

Benefits

• 100% employer-paid health insurance (medical, dental, vision, prescription, and 24/7 telemedicine)
• Profit sharing and 403(b) retirement plan
• Generous paid time off (PTO) and 8 paid holidays

Responsibilities

• Provides front-line support of technology to staff, including setup, configuration, installation, troubleshooting, and maintenance of computers, phones, printers, video conferencing, and other technical equipment
• Analyzes, diagnoses, and resolves computer equipment malfunctions and software problems on workstations
• Resolves problems with peripherals such as phones, printers, keyboards, and integrated hardware
• Assists users with technical problems and partners with them to find alternative or temporary solutions when immediate needs cannot be met
• Maintains detailed documentation for equipment inventory and software installation/maintenance
• Actively participates in the department’s strategic planning process
• Travels long distances by automobile to remote locations for support of YVFWC sites as needed
• Performs other duties as assigned

Requirements

• High School Diploma or General Education Diploma (GED) required; certificate of completion from a vocational or technical school preferred
• Two years of work experience providing technological or desktop support preferred
• Valid Driver’s License and proof of automobile liability insurance coverage

Skills

• Knowledge of installation and troubleshooting techniques for hardware, peripherals, and software applications
• Ability to establish and maintain effective working relationships with staff at all levels
• Professional customer interaction skills
• Ability to prioritize work and handle multiple tasks simultaneously, with frequent interruptions
• Outstanding customer service skills
• Effective verbal, written, and listening communication skills