I-9 Support Representative

About the role

Fieldprint, Inc. provides Livescan Fingerprinting, Fingerprinting Enrollment Services, Form I-9 Section 2 Completion, Badge Photography and Processing, and Fitness Determination and Adjudication services for corporations, non-profits, and federal, state, tribal, and local government sectors. We are seeking a representative to support our electronic fingerprinting and identity management services in our Fieldprint I-9 Researcher department.

Responsibilities

• Review, process, edit, and submit Remote I-9 services, including Section 1, Section 2, and Section 3 as appropriate, handling both standard and advanced queues
• Schedule and reschedule applicants as needed; support applicant questions and provide guidance as requested
• Review, log, and address site errors, vendor errors, and/or applicant errors as needed
• Handle digital photo reviews and submissions, public folder assistance, and other operational review tasks
• Perform other duties as directed

Requirements

• High school diploma or equivalent
• Strong analytical, problem-solving, and negotiation skills
• Understanding of the collection and completion process related to Form I-9 Section 1, Section 2, and Section 3
• Excellent oral and written communication skills
• Strong interpersonal, organizational, planning, and prioritization skills
• Strong telephone skills

Benefits

• Medical, dental, and vision coverage with spouse/family options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program and internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program