Area Support I Representative

Job ID: #PM19 – Full-time, on-site role requiring presence at assigned office(s)/worksite(s)/territory.

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service, and ensuring customer satisfaction. Requires flexibility to provide coverage at multiple sites throughout the region.

Impact

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via email, phone, text, or verbally.
• Strong focus on customer service.
• Contributes to the creation of the Site Procedure Guide to document account processes.

Responsibilities

Duties may include the following areas based on assigned location:

• Copy/Print Production/Copy Center:
  • Prompt and accurate reproduction of print requests.
  • Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates, and performs pre-delivery quality control.
  • Receives, logs, delivers, and tracks all activity for reporting.
  • Performs routine upkeep and basic maintenance of equipment.
  • Records and tracks customer inquiries and fulfillment.
  • Performs daily convenience care functions.
• Mail/Courier Services:
  • Prompt and accurate receiving, sorting, delivery, pick-up, and processing of courier items, interoffice mail, newspapers, magazines, and USPS mail.
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Researches and routes unidentified or generic mail.
  • Receives, logs, delivers, and tracks messenger items.
  • Performs routine upkeep of equipment.
  • Records and tracks customer inquiries and fulfillment.
• Reception/Office Services:
  • Performs general front office duties: greeting visitors, answering phones, taking messages, scheduling conference rooms, and data entry.
  • Responds to customer needs, accepts deliveries, and sets up food/beverages for meetings.
  • May assist with copy/binding/copier maintenance.
• File Room/Records File Services:
  • Ensures all filing assignments are completed daily.
  • Creates, maintains, updates, and monitors files, file databases, and file rooms.
  • Coordinates special projects as assigned.
  • Ensures file rooms remain intact at all times.
• Device Maintenance:
  • Maintains reprographic equipment for customer satisfaction.
  • Follows daily maintenance processes: cleaning glass/surfaces, clearing jams, replenishing toner, and loading paper.
  • Evaluates equipment issues and notifies service department if unresolved.
  • Assists end-users with basic equipment functionality.
  • Records meter reads and maintains service activity reports.
  • Monitors and restocks supplies.
• Shipping/Receiving:
  • Handles shipping and receiving of packages, materials, parts, or products.
  • Verifies and maintains records of shipments.
  • Receives shipments, counts pieces, retains paperwork, follows delivery schedules, and secures customer signatures.
  • Operates shipping/receiving equipment, responds to customer requests, and maintains inventory.
• Inventory Services:
  • Processes and monitors inventory movement within assigned responsibilities.
  • Analyzes ongoing inventory activity and identifies slow-moving or obsolete items.
  • Monitors and communicates inventory status.
  • Initiates, conducts, and reports on physical inventories.

• Attends cross-functional trainings to ensure coverage when short-staffed.
• Provides site coverage as needed, requiring flexibility to change schedule/location at short notice.
• Collaborates with multiple account teams for smooth transitions with minimal client impact.

Requirements

• High School Diploma, GED, or equivalent experience required.
• Less than one year of related experience.
• Basic computer skills and technical knowledge.
• Ability to multitask, prioritize, and meet deadlines.
• Strong customer service and communication skills.
• Willingness to learn new skills and interact with new teams regularly.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Must obtain security/other clearances required by customers to enter premises.
• May require driving between client locations; valid driver’s license and acceptable driving record necessary.
• Ability to lift up to 50 lbs.
• Ability to stand, bend, walk, reach, and pull for extended periods.
• Customer-facing role requiring compliance with customer policies, including COVID-19 vaccination and related measures.

Pay

Anticipated hourly rate: $17.20 to $23.37 per hour.

Benefits

• Competitive compensation package including medical, dental, and vision insurance.
• 401(k) Savings Plan with discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual attire permitted based on job function).
• Volunteer opportunities for community engagement.
• Canon welcome kit and exclusive merchandise.