Area Support I Representative

Canon U.S.A., Inc. offers a role focused on delivering on-site services across multiple client locations, ensuring customer satisfaction through flexibility, responsiveness, and collaboration.

About the role

You will provide coverage at various sites throughout the region, adapting to changing schedules and locations as needed. The position requires strong customer service skills, the ability to multitask, and a proactive approach to problem-solving. You will collaborate with multiple account teams to ensure smooth transitions and minimal disruption to client services.

Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone, text, or in person.
• Contribute to the creation and maintenance of the Site Procedure Guide to document account processes.
• Attend cross-functional trainings to provide coverage when short-staffed.
• Perform duties based on assigned location, which may include:
• Copy/Print Production/Copy Center:
  • Reproduce print requests accurately and promptly.
  • Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control.
  • Receive, log, deliver, and track all activity for reporting.
  • Perform routine upkeep and basic maintenance of equipment.
  • Record and track customer inquiries and fulfillment of requests.
  • Perform daily convenience care functions as needed.
• Mail/Courier Services:
  • Receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and USPS mail.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Research and route unidentified or generic mail.
  • Receive, log, deliver, and track messenger items.
  • Perform routine upkeep of equipment.
  • Record and track customer inquiries and fulfillment of requests.
• Reception/Office Services:
  • Perform general front office duties: greeting visitors, answering phones, taking messages, scheduling conference rooms, and entering data.
  • Respond to customer needs, accept deliveries, and set up food and beverages for meetings.
  • May assist with copy/binding/copier maintenance.
• File Room/Records File Services:
  • Ensure all filing assignments from current and previous days are completed.
  • Create, maintain, update, and monitor files, file databases, and file rooms.
  • Coordinate special projects as assigned by client contact and Site Manager.
  • Ensure file rooms remain intact at all times.
• Device Maintenance:
  • Maintain reprographic equipment to ensure customer satisfaction.
  • Follow daily maintenance processes: cleaning glass/surfaces, clearing paper jams, replenishing toner, and loading paper.
  • Evaluate equipment issues and notify service department if unresolved.
  • Deliver paper and assist end-users with basic equipment functionality.
  • Record meter reads and maintain service activity reports.
  • Monitor supplies and restock inventory.
• Shipping/Receiving:
  • Ship and receive incoming/outgoing packages, materials, parts, or products.
  • Verify and maintain records of all shipments.
  • Count received pieces, retain shipment paperwork, follow delivery schedules, and secure customer signatures.
  • Operate shipping/receiving equipment, respond to customer requests, perform data entry, and maintain inventory.
• Inventory Services:
  • Process and monitor all inventory movement within assigned responsibilities.
  • Analyze ongoing inventory activity and identify slow-moving or obsolete inventory.
  • Monitor and communicate inventory status, including low inventory levels.
  • Initiate, conduct, and report on physical inventories.

Requirements

• High School Diploma, GED, or equivalent experience required.
• Less than one year of related experience.
• Basic computer skills and technical knowledge.
• Ability to multitask, prioritize, and meet deadlines.
• Strong customer service and communication skills.
• Willingness to learn new skills and interact with new teams regularly.
• Ability to work with minimal supervision and overtime as needed.
• Must obtain security and/or other clearances required by customers to enter premises.
• May require driving between multiple client locations; valid driver’s license and acceptable driving record necessary.
• Ability to lift up to 50 lbs.
• Ability to stand, bend, walk, reach, and pull for extended periods.
• This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures.

Pay

The anticipated hourly rate for this role is $17.20 to $23.37 per hour.

Benefits

• Competitive compensation package including medical, dental, and vision insurance.
• 401(k) Savings Plan with discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Paid vacation and holidays.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual attire permitted based on job function).
• Volunteer opportunities to support local communities.
• Canon welcome kit and exclusive merchandise.

Schedule

This is a full-time, on-site position requiring presence at assigned office(s)/worksite(s)/territory on scheduled work days.