Hyperscaler DC Technician Manager

Job Location: Plano, TX

Ericsson Inc. does not sponsor U.S. work authorizations for this position, including H‑1, H‑1B1, E‑3, O‑1, and TN visas. Ericsson also does not hire F‑1 students working on CPT or EAD for this role.

About the role

As a people‑centered, results‑driven manager, you will build, lead, and sustain a high‑performing team of Data Center Technicians in a competitive talent market. You will ensure top technical talent is attracted, onboarded, developed, and retained, while aligning staffing and skills with customer and business needs. The role combines operational rigor with agile ramp‑up and ramp‑down management for large projects, strong coaching, and a focus on safety, quality, and continuous improvement.

Responsibilities

• Build and inspire a high‑performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data‑center technicians.
• Lead an effective technician onboarding experience with practical training, mentoring, and early‑career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp‑up and ramp‑down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data‑center operations.
• Lead incident response and critical escalations through clear communication, root‑cause analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data‑center operations.

Qualifications

• 7+ years of experience in data‑center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.
• Working knowledge of data‑center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Benefits

• Competitive salary range based on location, experience, and qualifications.
• Short‑Term Variable Compensation Plan with an annual bonus tied to business, unit, and individual performance.
• Health benefits offering three medical plan options and a dental plan, with company credits covering the employer’s portion of premiums for employees and eligible dependents.
• 401(k) plan with automatic 3% company contribution and matching up to 4% of eligible pay.
• Company‑paid basic life insurance, accidental death & dismemberment coverage, short‑term and long‑term disability insurance.
• Eligibility to participate in Ericsson’s Stock Purchase Plan.
• Minimum of 15 days of accrued vacation for new employees, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick leave annually (pro‑rated for new hires).
• Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
• Additional company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.