Data Center Technician Manager

Responsibilities

• Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.
• Oversee installation, maintenance, and troubleshooting of low-voltage cabling and communications infrastructure.
• Ensure high-quality execution of fiber and copper terminations, testing, and remediation of complex issues.
• Own and enforce MOP/CMOP processes, change control, and operational best practices.
• Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion.
• Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness.
• Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution.
• Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation.
• Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence.
• Partner cross-functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.

Requirements

• Associate degree or equivalent hands-on experience in IT, networking, or technical services.
• 5+ years of data center or infrastructure experience, including cabling and hardware deployments.
• 2+ years of experience leading technical teams in a mission-critical environment.
• Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC).
• Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics.
• Able to participate in on-call rotations and perform physical tasks (lifting up to 50 lbs).

Qualifications

• Bachelor’s degree in IT, Engineering, or related field (an added bonus).
• Industry certifications (e.g., BICSI, CDCP, CompTIA, ITIL) (an added bonus).
• Experience in large-scale data center builds or migrations (an added bonus).
• Familiarity with Linux, scripting (Python/Bash), and data center management tools (an added bonus).
• Strong organizational, communication, and customer-facing skills (an added bonus).

Benefits

Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan: up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: up to $85/month for mobile and internet.
Disability & life insurance: company-paid short-term, long-term and life insurance coverage.

Pay

Competitive salaries ranging from $115K to $225K OTE, which includes base salary and bonus.

Schedule

Flexible schedule to accommodate the needs of the role and the team.