Data Center Technician Manager

Microsoft · Fayetteville, GA · 1 mo ago

On-siteInformation TechnologyFull-time

About the role

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritize tasks, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role offers the opportunity to model leadership principles, provide training, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT Manager, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications.

Our infrastructure includes a global portfolio of over 200 data centers in 32 countries and millions of servers, supporting services for more than 1 billion customers and 20 million businesses worldwide. With environmental sustainability at the forefront, we evolve to meet business demands while maintaining Microsoft’s position as a world-class cloud provider.

Responsibilities

Deliver success through empowerment and accountability by modeling, coaching, and promoting a positive team culture.
Ensure overall data center service compliance and quality.
Provide guidance and hold the team accountable for compliance with Data Center Services (DCS) policies, procedures, deadlines, and service-change policies.
Train technicians on installation, deployment, replacement, and post-execution quality check processes.
Verify post-execution quality checks and take corrective action as needed.
Escalate issues through appropriate channels and follow up on resolution, sharing knowledge with relevant teams.
Review process changes to evaluate impact on service execution and communicate changes to stakeholders.
Lead team and triage meetings, prioritize work, and rebalance priorities as needed.
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
Ensure technicians and vendor resources comply with safety procedures (e.g., PPE usage, equipment handling, electrical hazards).
Promote a culture of safety, empowering technicians to report concerns or incidents.
Maintain pride and accountability for service quality, completeness, and customer experience.
Embody Microsoft’s culture and values.

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
3+ years’ experience supporting IT equipment or related technology, or working with technical teams.
1+ year(s) experience directing, supervising, or managing others.
Ability to work shifts, including non-standard business hours (evenings, nights, weekends, and holidays).
Ability to work 12-hour shifts, including non-standard business hours.

Qualifications

Background Check Requirements: Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Associate degree in Computer Science or related field and/or equivalent work experience.
4+ years’ experience supporting IT equipment or related technology.
3+ years’ experience in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
2+ years’ experience leading a diverse, technical, or IT workforce of up to ten employees.

Benefits