Hyperscaler DC Technician Manager

Location: Plano, TX

Ericsson Inc. does not sponsor U.S. work authorizations for this position.

About the role

We are seeking a people‑centered, results‑driven manager to build, lead, and sustain a high‑performing team of Data Center Technicians. The role is critical to attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning.

Responsibilities

• Build and inspire a high‑performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians.
• Lead an effective technician onboarding experience through practical training, mentoring, and early‑career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp‑up and ramp‑down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root‑cause analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data center operations.

Requirements

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Why join Ericsson? You’ll have the opportunity to use your skills and imagination to push the boundaries of what’s possible, building solutions to some of the world’s toughest problems alongside a diverse team of innovators.

Benefits

• Competitive salary range based on location, experience, and qualifications.
• Annual bonus opportunity tied to business, unit, and individual performance.
• Choice of three medical plan options and a dental plan, with company credits covering employee and eligible dependent premiums.
• 401(k) plan with automatic 3% company contribution and matching up to 4% of eligible pay.
• Company‑paid basic life insurance, accidental death & dismemberment coverage, short‑term and long‑term disability.
• Stock Purchase Plan participation option.
• Minimum 15 days of accrued vacation, up to 3 personal days per year, 11 holidays, 8 hours of volunteer time, and 80 hours of sick leave annually (pro‑rated for new hires).
• Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% pay.
• Additional programs: financial wellness, educational assistance, matching gifts, and recognition programs.