Hyperscaler DC Technician Manager

Location: Plano, TX — Ericsson Inc. does not sponsor U.S. work authorizations for this position, including H‑1, H‑1B1, E‑3, O‑1, TN, or F‑1 CPT/EAD.

About the role

We are seeking a people‑centered, results‑driven manager to build, lead, and sustain a high‑performing team of Data Center Technicians. The role is critical for attracting top technical talent, ensuring successful onboarding and engagement, and retaining staff through effective leadership, development, and workforce planning.

Responsibilities

• Build and inspire a high‑performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data‑center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early‑career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp‑up and ramp‑down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data‑center operations.
• Lead incident response and critical escalations through clear communication, root‑cause analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data‑center operations.

Requirements

• 7+ years of experience in data‑center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.

Skills

• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.
• Working knowledge of data‑center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.
• High ownership, resilience, adaptability, attention to detail, and dedication to an inclusive team culture.

Pay

The salary range for this position depends on location, knowledge, qualifications, skills, education, training, and experience. Compensation includes a short‑term variable compensation plan with an annual bonus based on business performance, individual performance, and bonus target, subject to eligibility and pro‑ration rules.

Benefits

• Competitive health benefits with three medical plan options and a dental plan option; company credits cover the employer‑paid portion of premiums for employees and eligible dependents.
• Financial security through the Ericsson US 401(k) Plan with automatic 3 % company contribution and matching contributions up to 4 % of eligible pay, plus company‑paid basic life insurance, accidental death & dismemberment coverage, short‑term and long‑term disability coverage.
• Opportunity to participate in Ericsson’s Stock Purchase Plan.
• Work‑life balance: minimum 15 days accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours volunteer time, 80 hours sick time annually (pro‑rated for new hires), up to 16 weeks paid maternity leave, and 6 weeks paid parental/adoption leave at 100 % pay.
• Additional company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.